We are Pampa Furniture, Inc., a California corporation (“Pampa Furniture”, “Company”, “We”, “Our”, and “Us”). We manufacture and sell home furnishings and accent pieces. We operate the website www.pampafurniturela.com (the “Website”). Our principal place of business is located at 7973 Beverly Blvd.
1. General Returns
1.1 We are grateful for your patronage and want you to be completely satisfied with the product(s) you have ordered from us. Details of your legal right to cancel your contract with us, and an explanation of how to do this, are set forth below and provided in the Order Confirmation email that we send to you.
1.2 This Return Policy does not apply if you purchase Pampa Furniture product(s) from any source other than our Website. We can accept the return of product(s) ordered via www.pampafurniturela.com only, and we must have a record of your order in our system. We regret that we cannot accept the return of product(s) purchased or received elsewhere including authorized retailers or distributors, other websites, as gifts, or as promotional material.
1.3 Once an item ships, cancellation of your order is not possible.
1.4 You may return damaged, defective or incorrect product(s) to us and receive a full refund of the price paid for the Product(s), provided that you return the product(s) to us (or notify us of your intention to do so) within 3 days of the product(s) being delivered to you. Contact us here.
1.5 Within 7 days of the date that we receive the returned damaged, defective or incorrect product(s) from you, you will receive a full refund of the price. We will refund you via the method of payment used to make the purchase originally.
1.6 THE FOLLOWING ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR REFUND: FURNITURE, LIGHTING, FABRIC, ACCESSORIES, ART, SALE ITEMS AND ALL MARBLE PRODUCTS.
2. Faulty Products
3. Contacting Us
3.1 If you should have any questions, concerns, or problems with the product(s) that you have ordered, please contact our client services specialists via email here.
Thank you for visiting our Website.
This Return Policy was last updated July 14, 2021. Any changes to this Return Policy will be posted on this page. We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. YOUR CONTINUED USE OF THIS WEBSITE FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE WEBSITE.